Trust centre
Plain-language information for customers before booking, including payment, cancellation, jeep charges, safety and complaints guidance.
Read the key policy points before you submit a booking or transfer payment.
Choose a tour and departure city.
Submit the booking form with traveller and pickup details.
Upload the payment screenshot required by the booking form.
The Lexuz team reviews the booking details and payment screenshot before final confirmation.
Final departure timing, pickup instructions and trip details are shared by the team separately.
Read the key policy points before you submit a booking or transfer payment.
Customers select a listed payment method and upload a payment screenshot with the booking form.
Payment details are shown from the official Lexuz payment configuration and should be confirmed with the team if anything is unclear.
Final booking confirmation is completed after the Lexuz team reviews the payment proof.
Read the key policy points before you submit a booking or transfer payment.
Cancel less than 7 days before departure: no refund.
Cancel more than 7 days before departure: 100% refund.
If Lexuz Tours cancels a trip, the customer can choose a refund or transfer to another departure.
Read the key policy points before you submit a booking or transfer payment.
Jeep charges are not included where applicable.
Jeep charges are handled separately when local route access requires jeep transport.
Read the key policy points before you submit a booking or transfer payment.
Lexuz Tours may adjust, postpone, or cancel trips due to weather, road closures, safety concerns, government restrictions, or unavoidable operational reasons.
Travelers should keep CNIC or passport, warm layers, personal medicine and essential items ready before departure.
Read the key policy points before you submit a booking or transfer payment.
Call: +923183395090
WhatsApp: +923099318249
Office no 6, 1st floor, Mustafa Plaza, 6th Rd, D Block Block D Satellite Town, Rawalpindi, Pakistan
